FAQ

How do I find a specific product?

All of our items are listed on the front page of our online store, so simply scroll down to find a desired item or use the search icon on upper right-hand corner to use keywords to search for a specific product to narrow your options (i.e. sweatshirt).

How do I know if my order was placed successfully?

You will know that your order has been sent to us when you see the ‘order confirmation’ page on your web browser. This screen will issue an order number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed.

How will I know that my order had been shipped?

You will receive a shipment confirmation email the same day that we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.

Who do I contact to return/exchange a product?

Email store@virginhyperloop.com and provide the following information: order number, product number, and reason for the return or exchange.

Returns and exchanges must be within 14 days of receiving your order.

For an exchange, please indicate the product you would like to receive in exchange. When the information has been received and approved, our Client Care Representative will process the return/exchange.

What’s your product guarantee?

We guarantee that your order will be received without defects or damage or we will replace the affected pieces of the order or issue you a refund on the affected products.

How will the charge appear on my credit card statement?

Your order will appear as "BAMKO" on your credit card statement. 

Where do the proceeds go? 

Profits from the store will be donated to the Virgin Galactic BLAST Scholars Program, which supports black engineers. You can read more about the program and its mission here.